Why OTP-Verified Orders Protect Your Business From Fake Requests
Any order form that accepts submissions with no verification at all eventually collects the same problems: prank orders from people who never intended to buy, honest mistakes where someone fat-fingered their own phone number, and occasionally deliberate spam aimed at wasting a competitor's time. Every one of them costs you real packing and delivery-prep time before you find out the order was never real.
A one-time code sent by SMS or email before an order is accepted closes that gap almost entirely. The customer has to actually receive and enter a real code sent to a real, reachable phone number or inbox — something a prank submission or a typo'd phone number can't do, since there's no way to receive a code that was never actually sent to a real device.
This matters more for cash-on-delivery specifically, since there's no payment captured upfront to filter out bad orders the way a paid checkout naturally would — OTP verification is effectively doing that same filtering job, just at the confirmation step instead of the payment step.
Beyond fraud prevention, it also protects the customer whose number got typed in by mistake — nobody wants a stranger's cash-on-delivery package showing up at their door for something they never ordered. Linkaty's order form has this built in by default, not as an optional add-on you have to remember to configure.